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Frequently Asked Questions
About Online Giving

Q. What is PayPal?

A. PayPal is an online service for businesses and non-profits to accept payments/donations online. It’s a widely used and safe way for people to send money on the Internet.


Q. Do I need a PayPal account to donate?

A. No — You can simply enter your payment information on PayPal’s secure website and the donation will be sent as a one-time gift to the church.


Q. How does the church get the money I send?

A. After you complete the payment information steps at PayPal, the funds are immediately deposited in the church’s online PayPal account. The church financial secretary will then transfer your donation to the church’s bank account.


Q. Are there any fees or costs to give online?

No, the service is completely free to you. You select the amount you would like to give. That is the amount that will be charged, and your entire donation will be tax-deductible. For the convenience and security of its service, PayPal keeps a small fee from the amount processed, and the rest of the donation is deposited in the church's account.


Q. Is my information safe and confidential?

A. Online giving is actually less risky than handwritten checks. An online transaction cannot be lost, stolen, or destroyed. PayPal automatically encrypts your confidential information using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). When you give through PayPal, the church does NOT see private information like your debit card or bank account number.


Q. How do I know my donation made it to the church?

A. You will receive a confirmation email immediately after you complete your donation. You can keep the email as a receipt for tax purposes.


Q. How is my contribution documented?

A. The financial secretary is the only person who will receive an email notice each time a contribution is made online. Using the address information you provide, your contribution will be recorded for the church records. Your online giving will also be added to your year-end contribution statement.


Q. Can I designate how my donation is used?

A. Your undesignated gift benefits all of the various ministries of our church. However, you are able to designate your gift to approved designated accounts. After you fill in your payment information, there will be a link to add special instructions during the online payment process. This will open a message box where you can type in special instructions. If you’d like to designate your donation, please use this notes box. The financial secretary will see the note on the confirmation email sent to the church and your donation will be allocated to the approved designated account.


Q. Why do you ask me for my address and other information?

A. This information is needed to confirm that your debit, credit, or bank information belongs to you. It also is the information that the church needs to make sure that your year-end contribution statement is mailed to you for tax purposes.


Q. Can I use a credit card to give online?

A. When using the online giving system through PayPal, you are asked to enter your credit card information. The use of a DEBIT card attached to a checking account instead of the use of credit cards is strongly advised. If you choose to give with a credit card, we encourage you to remain financially responsible by not accruing any debt and by paying off your credit card statement on a monthly basis.


Q. Why does New Richmond Baptist Church accept credit cards?

A.  We accept debit or credit card payments because of the convenience and security that credit cards provide when sending money over the Internet. It is never our desire that anyone go into debt to make a donation to the church.


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PHONE 616-546-9142 • Pastors Office and FAX 616-546-9142

1909 Transport Lane, Holland, Mi. 49423 •

email to:  NRBChurch@NRBChurch.com